Our products are handcrafted from the finest .925 Sterling Silver and precious/semi-precious
gems and stones, composite and man-made materials available while adhering
to the highest standards of excellence in craftsmanship. Most of our designs
are proprietary or exclusive to our company.
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Customer satisfaction is my number one priority; therefore, to ensure I always exceed your expectations, I offer the following Quality Assurance Guarantee in Customer Satisfaction.An item may be returned for replacement due to a manufacturer's defect and at no additional cost to you. Since I keep a record of your order information, your order receipt is not necessary to return for exchange or refund. A returned piece will be replaced with the same item. If the item is not available, the customer may choose another item(s) of equal or greater value. If an item(s) of greater value is selected, the retail difference and applicable sales tax are required.
The guarantee does not cover normal wear and tear, Safety Chains, Watch Bands, Watch Crystals, and Watch Batteries. Shipping charges are non-refundable. Slight irregularities and variations in silversmith work and leather or in natural stone colors and inclusions are characteristic of the uniqueness and individual hand-craftmanship of the product and should not be considered as defective.
An additional service I provide is for customers who have not purchased from me and wish to return an item due to manufacturer's defect, I will service them by handling and processing their item under the terms of the Lifetime Replacement Policy.